How to complain about passenger buses
In recent years, passenger bus service problems have occurred frequently, and the number of passenger complaints has increased year by year. Whether it is a fare dispute, poor service attitude, or safety issues, rights need to be safeguarded through formal channels. This article will introduce in detail the steps, channels and precautions for making complaints about passenger buses, and attach recent popular complaint cases for reference.
1. Common reasons for complaints about passenger buses
According to the hot topics and complaint data on the entire network in the past 10 days, the following are the main issues complained by passengers about passenger buses:
| Reason for complaint | Proportion | Typical cases |
|---|---|---|
| Driver has bad attitude | 35% | Driver insults passengers and refuses to drive elderly people |
| fare dispute | 25% | Price increases at will during holidays |
| vehicle safety issues | 20% | Brake failure, overload |
| Delayed or canceled flights | 15% | Canceling flights without notifying passengers |
| Poor sanitary conditions | 5% | Garbage accumulates in the car and the smell is serious |
2. Channels for Complaining about Passenger Buses
If you encounter the above problems, passengers can complain through the following channels:
| Complaint channels | Contact information | Processing time |
|---|---|---|
| Transportation Service Supervision Hotline | 12328 | 3-5 working days |
| consumer association | 12315 | 7-10 working days |
| Passenger transport company official customer service | Official website or phone number of each company | 1-3 working days |
| local transportation bureau | Official websites of local traffic management bureaus | 5-7 working days |
3. Detailed explanation of complaint procedures
1.collect evidence: Keep tickets, take photos or videos to record problems (such as vehicle condition, driver behavior, etc.).
2.Contact the passenger transport company: Give priority to feedback issues through the official channels of the passenger transport company and require written responses.
3.Dial 12328: If the company fails to resolve the complaint, complain to the transportation department and provide detailed information such as license plate number, shift time, etc.
4.Submit written materials: Submit the complaint letter and evidence through the official website of the Traffic Management Bureau or by mail.
5.Follow up on results: Keep the complaint number and check the progress regularly.
4. Recent hot complaint cases
The following are the passenger bus complaints that have been hotly discussed on the Internet in the past 10 days:
| event | place of occurrence | Processing results |
|---|---|---|
| Bus driver plays with mobile phone on highway | Shenzhen, Guangdong | The driver was suspended and the company fined him 5,000 yuan |
| Half ticket for children was refused | Hangzhou, Zhejiang | Passenger transport company refunds fare difference and apologizes |
| No refunds due to air conditioning failure | Chengdu, Sichuan | The vehicles involved were suspended for rectification |
5. Things to note
1. When making a complaintClarify the time, location and shift, to avoid information ambiguity affecting processing efficiency.
2. In emergencies (such as drivers driving dangerously), you can call the police directly (110).
3. If a personal injury is involved, keep medical records and contact an attorney.
Through the above steps, passengers can effectively protect their own rights and interests. At the same time, it is recommended to choose a regular passenger transport company and check the vehicle qualifications before taking the bus to nip problems in the bud.
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